General Advanced Settings

The advanced settings in the general section of order import settings allow you to configure the following:

  1. Third-Party Return Source: Xoro supports third-party return processing Shopify apps, namely Loop Returns and ReturnLogic. Based on which app you use, you can choose between the two. If you are not using a third-party app for handling returns for your store, or if you use an app that is not available in the dropdown, you may leave this field blank.

  2. Return SKU Name: This field allows you to specify the SKU in Xoro that can be used when the returned item in Shopify does not have an SKU number.

  3. Default SKU Name: This field allows you to specify the SKU in Xoro that can be used when the ordered item in Shopify does not have an SKU number.

  4. Use Default SKU when incoming SKU is not found in Xoro: When enabled, Xoro will use the default SKU name as the ordered item if the item on order in Shopify does not exist in Xoro.

  5. Duty SKU Name: If you handle duty charges on your Shopify orders, this field allows you to track them under a duty SKU in Xoro.

  6. Enable Tips/Donation Handling: If you accept tips or donations on your Shopify orders, enable this and specify a tip/donation SKU from Xoro to handle the same.

  7. Sync Third Party Customer And Company Data With Xoro: When enabled, Xoro automatically synchronize the customer and company data associated with the order.

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