# FAQs

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This page is a work-in-progress.
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*Q: An order came through in Shopify but I don't see it in order in Xoro. Where is the order?*

A: There could be two reasons an order is not showing up in Xoro:

1. The order is not pulled by the auto-schedulers, yet. This takes the set amount of intervals between order syncs in the [import settings](/getting-started/configuring-settings/import-settings.md).
2. The order errored while importing. Check the error logs and see if you can resolve the error.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://shop-docs.xorosoft.io/troubleshooting-and-faqs/faqs.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.