Here are the most frequently asked questions about the integration app.

This page is a work-in-progress.

Q: An order came through in Shopify but I don't see it in order in Xoro. Where is the order?

A: There could be two reasons an order is not showing up in Xoro:

  1. The order is not pulled by the auto-schedulers, yet. This takes the set amount of intervals between order syncs in the import settings.

  2. The order errored while importing. Check the error logs and see if you can resolve the error.

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